You are entitled to return items and get a refund, or exchange items within 14 days following the delivery of your order. The item must be in the same condition as it was when it was delivered including labels. The shipping fee for returning goods will not be refunded. Note: It´s important that you use the return form you received with your delivery. If you have lost your return form, please contact us at firstname.lastname@example.org and we will sort one out to you.
Returned goods is to be sent to:
Nudie Jeans Co.
C/O Korallen AB
Sven Erikssons väg 6
SE-515 70 Rydboholm
Returns will be processed within 10 business days from the day it reaches our warehouse. Please note that handling of returned goods may take longer during sales periods and public holidays. We handle everything in the Online Shop from Sweden since we have our warehouse here. Please note that all returns have to go back to Sweden and can’t be exchanged at your local Nudie Jeans supplier.
You can exchange items for different size and color within the same price range as the product you return. Exchange is based on stock availability, and we cannot guarantee availability. Exchange items are sent back to you free of charge. Should the exchange item cost more, ask for a refund and place an order for the new item separately. Should requested exchange items be out of stock or cost more, you will automatically be refunded, and you'll have to order the new item separately.
All exchange orders to countries outside the European Union are sent out marked as "Warranty Replacement Order". This explains for your customs that you have already paid government tax and duty on your original tracking number, and that this is a replacement item. Should your customs insist and issue the fee again you will need to show proof that it is an exchange item and that you have already paid the fee, and have sent the original order back to us. Please have the tracking for your return and the receipt for the fee at hand.
Refund transactions will be reimbursed to the credit card/PayPal account used to place the order. The transaction may take up to 2-3 business days to process, depending on your bank/credit holder.
Additional VAT charges will not be refunded. If you want a refund on tax or duty, you need to contact your local UPS, show proof that the item is returned for refund, and they will help you out. Shipping cost is not refundable, and underwear is non-returnable.
If returning because of damaged goods or if the return is due to a mistake made by Nudie Jeans, we will refund the cost of the item as well as the cost of returning it. Please contact customer service at email@example.com as soon as you discover the error and write “CLAIM” along with your order number as subject.
Returning an item is yours responsibility until it reaches us. For your own protection we recommend that you send the parcel using a delivery that insures you for the value of the goods.
If sent to our office address we’ll have to deduct 100kr/€10/£10/$10 for redirecting it to our warehouse. Returns that have products with labels missing will be charged immediately with a 100kr/€10/£10/$10 deduction from their refund.