IMPORTANT INFORMATION / TAX FREE SHOPPING:
For customers outside Sweden your package are sent with UPS and they usually deliver between 1-5 business days, so filling out your work address is a tip if it’s there you usually spend your days.
We don’t deliver to post office boxes, army post office and/or fleet post office addresses.
Please bear in mind that everything ordered from our web shop is shipped from Sweden. This means that everyone that lives outside the European Union can and probably will be charged for tax, duty and brokerage fees upon receiving their order. Read more here.
If you place several separate orders within the same 24 hour window we´ll send them in the same shipment. This is due to our environmental policy. If you for some reason want your orders to be shipped separately, let us know as soon as possible.
Estimated time of delivery
Depending on where you live, worldwide shipping usually takes between 1-5 business days from the order date. Should more days pass, please contact email@example.com and we will look into the matter. Use your order number as subject line, and we'll be a lot faster. The estimated delivery times are guidelines, and keep in mind that time of delivery may be longer during periods of sales and public holidays.
Shipping confirmation will be emailed to you once your order is shipped out. If you do not receive shipping confirmation, check the spam filter of your inbox. If you can't find it, contact firstname.lastname@example.org and add us as a trusted contact to prevent emails sent from us getting lost in the future. You can also monitor your orders progress by logging in to your account.
For our Swedish customers packages are sent out with Posten and you will get an SMS when your package is ready for collection at your local postal center.
If you wish to cancel your order you´ll need to contact email@example.com, write your order number as subject. If your order is already proceeded at our warehouse, it cannot be cancelled. Please note that all orders placed during weekends and holidays cannot be cancelled.
If you refuse your order or if we are unable to deliver the package because of wrong or faulty information, we will deduct the shipping and any other fees such as import tax and duty that's been added on from your refund as the invoices then will be turned to us. You will be reimbursed within 10 days from the day the package reaches our warehouse, to the credit card/PayPal account used to place the order. Nudie Jeans cover insurance for each purchase during the time it's in transit until delivered to the specified address. If the order has gone missing, contact us as soon as possible and we'll start an investigation with UPS. The investigation might take up to 10 business days and we'll be contacted by UPS via email once the investigation is closed. And of course, you will be informed as soon as we get information from UPS.