Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Fits & Products.
Ordering & Payment.
- Why isn't my payment accepted?
- What is your accessibility?
- What is Nudie Jeans’s policy on confidentiality?
- Do I need an account to place an order?
- I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?
- Can I purchase a gift card online?
- How do I enter my phone number at checkout?
- Is the item available in any of your stores?
- Do you offer free repairs?
- Do you repair all Nudie Jeans no matter where they're bought?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Can I send in my jeans for repair?
- Do you repair jeans from other brands?
- Do you repair broken zippers?
c/o Nudie Jeans.
The easiest way to contact the Nudie Jeans Online Shop is to send an email to: [email protected].
If you have questions regarding other matters, please send an email to: [email protected].
Our ambition is to answer you within 24 hours during business days.
Nudie Jeans Online Shop
Phone +46 10 1515800
We are available via phone and live chat between 00:00-05:00, & 9:00–20:30 CET, Monday to Friday.
Book an Appointment
Use our online appointment booking to get personal service wherever you are! You can, for example, discuss button or zip fly, fit advice, is it called selvedge or selvage? The topics are many and you can do this with our customer care specialists using your phone at a time that suits you. Don't call us, we call you!
Our agents speak English, Swedish and on a good day even some Spanish.
For sales/wholesale related questions we kindly ask you to send us an email to [email protected] with your inquiry and we'll forward it to our representative.
Nudie Jeans Marketing AB
c/o Korallen AB
Nudie Jeans Marketing AB
Västra Hamngatan 6
SE-411 17 Göteborg
Phone: +46 10 1515600
Fax: +46 10 15 15 699
Nudie Jeans Marketing AB (556628-9277)
In the United Kingdom, orders are sold by a local subsidiary:
Nudie Jeans UK Ltd (07953339)
Sometimes it is hard to know what to do. Especially in situations we wish that we could just do something, without the fear of consequence, but in confidence that my reaction and my voice will echo where needed.
So please, use this whistleblowing function to let us know if you think there is something we should be aware of and needs to be looked into. Please, help us do the right thing. Blow the whistle
For product related matters you instead send an email to [email protected].
For Nudie Jeans employees regarding internal processes, talk to your manager or use the internal feedback system where you can choose to be anonymous.