Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Fits & Products.
Ordering & Payment.
- I placed a successful order, why haven't I received a confirmation email?
- Is the item available in any of your stores?
- How do I pay for my order?
- How do I know if my order went through?
- How does it work with tax deduction?
- Why isn't my payment accepted?
- What payment methods do you accept?
- Do I need an account to place an order?
- How do I return my order?
- Do you offer free returns?
- I lost my return documents, can I still return?
- The return period is over, can I still return it?
- How long will it take before I receive a refund?
- I have a complaint, what can I do?
- Can I exchange for another size?
- Can I return or exchange a Nudie Jeans item I purchased at another retailer?
- Do you offer free repairs?
- Do you repair all Nudie Jeans no matter where they're bought?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Can I send in my jeans for repair?
- Do you repair broken zippers?
- Do you repair jeans from other brands?
c/o Nudie Jeans.
How do I know if my order went through?
When you place an order at our webshop an order confirmation will be sent to your email address. The order confirmation is also your receipt so please keep it for future reference.
When your order is confirmed and ready to be shipped, you will receive a shipping confirmation with a tracking number.