Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Sale info.
Fits & Products.
- What is organic cotton?
- Where do your buttons, rivets, thread and other materials come from?
- Which of your products are the best from an environmental standpoint?
- Is there a difference between Organic and Fairtrade cotton?
- Will you be getting more stock?
- What size should I order?
- Are your jeans unisex?
- Are your jeans vegan?
Ordering & Payment.
- How does it work with tax deduction?
- I placed a successful order, why haven't I received a confirmation email?
- Why isn't my payment accepted?
- Is the item available in any of your stores?
- How do I pay for my order?
- How long is a store credit valid for?
- What is your accessibility?
- How do I enter my phone number at checkout?
Shipping.
Returns.
- How do I return my order?
- Do you offer free returns?
- I lost my return documents, can I still return?
- The return period is over, can I still return it?
- How long will it take before I receive a refund?
- I have a complaint, what can I do?
- Can I exchange for another size?
- Can I return or exchange a Nudie Jeans item I purchased at another retailer?
Repair service.
- Where can I find a Nudie Jeans store?
- How do I get my Nudie Jeans repaired for free?
- Do you repair all Nudie Jeans no matter where they're bought?
- What does lifetime repair mean?
- Is the repair service free of charge?
- What's the waiting time for repairs?
- Can I get my Nudie Jeans hemmed for free?
- Where can I get my jeans repaired?
Re-use.
- What's your trade-in discount?
- Can I send in an old pair of Nudie Jeans to be recycled?
- Can I trade in an old pair of jeans and get 20% discount on a new pair?
- How many jeans have you collected within the Reuse program?
- When did you start your Reuse program?
- What happens to my old jeans that are handed in to the Repair Shops?
c/o Nudie Jeans.
Denim Knowledge.
COVID-19 Information.
I placed a successful order, why haven't I received a confirmation email?
Please check your spam folder if you haven't received a confirmation email with an order number.
Still no information? Contact our customer care team to confirm the status of the order.