Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Fits & Products.
- What is organic cotton?
- Will you be getting more stock?
- Where do your buttons, rivets, thread and other materials come from?
- Which of your products are the best from an environmental standpoint?
- Is there a difference between Organic and Fairtrade cotton?
- What size should I order?
- Are your jeans unisex?
- Are your jeans vegan?
Ordering & Payment.
- How long is a store credit valid for?
- Do I need an account to place an order?
- Is the item available in any of your stores?
- How do I enter my phone number at checkout?
- I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?
- I can't place an order?
- What payment methods do you accept?
- What is Nudie Jeans’s policy on confidentiality?
- Where can I find a Nudie Jeans store?
- How do I get my Nudie Jeans repaired for free?
- Do you repair all Nudie Jeans no matter where they're bought?
- Is the repair service free of charge?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Should I make an appointment to get my jeans repaired?
- What's your trade-in discount?
- Can I send in an old pair of Nudie Jeans to be recycled?
- Can I trade in an old pair of jeans and get 20% discount on a new pair?
- How many jeans have you collected within the Reuse program?
- When did you start your Reuse program?
- What happens to my old jeans that are handed in to the Repair Shops?
c/o Nudie Jeans.
What kind of dye do you use? Is the dye certified organic?
Many different dyes are used, and we endeavor to progressively use GOTS-certified dyes; our Ever Black style is one good example of a black denim dyed with GOTS-certified dyestuff. Most commonly we use synthetic indigo dyes, but for some styles we have also used natural indigo from the indigofera tinctoria plant. All of our suppliers must sign and comply with our Restricted Substance List (RSL). It is in line with the best practices in the textile industry and legislation, and we regularly perform tests to ensure that we do not exceed the limits.
The yarn-dyeing process takes place before the denim fabric is made, whereas the washing of the jeans is done in the laundry, after the jeans have been made. All dyeing and washing of our garments is carried out in closed systems, which means no chemicals are released into nature or the natural water system.