Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
COVID-19 Information.
Fits & Products.
Ordering & Payment.
- What is your privacy policy?
- Do I need an account to place an order?
- Where can I find a Nudie Jeans store?
- Can I purchase a gift card online?
- Is the item available in any of your stores?
- Which payment methods are accepted in your stores?
- What are your general terms & conditions?
- I didn't get an order or shipping confirmation?
Sale info.
Shipping.
Sustainability.
- What kind of dye do you use? Is the dye certified organic?
- Do you have a sustainability report?
- Where does the cotton you use in your products come from?
- Do you use certified cotton in all your products?
- Where does the leather come from?
- What is organic cotton?
- What is Fairtrade cotton?
- Where do your buttons, rivets, thread and other materials come from?
Denim Knowledge.
c/o Nudie Jeans.
Repair service.
- How do I get my Nudie Jeans repaired for free?
- Do you repair all Nudie Jeans no matter where they're bought?
- What does lifetime repair mean?
- Is the repair service free of charge?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Should I make an appointment to get my jeans repaired?
Returns.
Re-use.
- What's your trade-in discount?
- Can I send in an old pair of Nudie Jeans to be recycled?
- Can I trade in an old pair of jeans and get 20% discount on a new pair?
- How many jeans have you collected within the Reuse program?
- When did you start your Reuse program?
- What happens to my old jeans that are handed in to the Repair Shops?
What size should I order?
To be completely sure about choosing your size we would highly recommend you to use our "Virtual Size Guide" which supplies you with measurements and also allows you to compare to a reference product either from our online shop or one you have at home.
You find the "Virtual Size Guide" at each product page under the green “BUY” -button. Or you can contact customer care team and we will try our best finding the right size for you.
Unsure of how to measure your jeans? Have a look here for guidance!
