Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Faq.
Fits & Products.
- What is organic cotton?
- Will you be getting more stock?
- Where do your buttons, rivets, thread and other materials come from?
- Which of your products are the best from an environmental standpoint?
- Is there a difference between Organic and Fairtrade cotton?
- What size should I order?
- Are your jeans unisex?
- Are your jeans vegan?
Ordering & Payment.
- How long is a store credit valid for?
- Do I need an account to place an order?
- Is the item available in any of your stores?
- How do I enter my phone number at checkout?
- I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?
- I can't place an order?
- What payment methods do you accept?
- What is Nudie Jeans’s policy on confidentiality?
Shipping.
Returns.
Repair service.
- Where can I find a Nudie Jeans store?
- How do I get my Nudie Jeans repaired for free?
- Do you repair all Nudie Jeans no matter where they're bought?
- Is the repair service free of charge?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Should I make an appointment to get my jeans repaired?
Re-use.
- What's your trade-in discount?
- Can I send in an old pair of Nudie Jeans to be recycled?
- Can I trade in an old pair of jeans and get 20% discount on a new pair?
- How many jeans have you collected within the Reuse program?
- When did you start your Reuse program?
- What happens to my old jeans that are handed in to the Repair Shops?
c/o Nudie Jeans.
Denim Knowledge.
COVID-19 Information.
What size should I order?
To be completely sure about choosing your size we highly recommend you to use our 'Virtual Size Guide' which supplies you with measurements of each item and also allows you to compare to a reference product either from our online shop or one that you have at home. The 'Virtual Size Guide' can be found on each product page under the green “BUY” -button. If you're unsure of how to measure your jeans, have a look here for guidance!
If you require further assistance with product sizing you can also contact our customer care team and we'll be happy to assist you.