Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Faq.
Sale info.
Fits & Products.
Ordering & Payment.
- I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?
- Do I need an account to place an order?
- What payment methods do you accept?
- Why isn't my payment accepted?
- What is your accessibility?
- How do I enter my phone number at checkout?
- Can I purchase a gift card online?
- What is Nudie Jeans’s policy on confidentiality?
Shipping.
Returns.
- How do I return my order?
- Do you offer free returns?
- I lost my return documents, can I still return?
- The return period is over, can I still return it?
- How long will it take before I receive a refund?
- I have a complaint, what can I do?
- Can I exchange for another size?
- Can I return or exchange a Nudie Jeans item I purchased at another retailer?
Repair service.
- Do you offer free repairs?
- Do you repair all Nudie Jeans no matter where they're bought?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Can I send in my jeans for repair?
- Do you repair jeans from other brands?
- Do you repair broken zippers?
Re-use.
c/o Nudie Jeans.
Denim knowledge.
COVID-19 Information.
Contact us.
What size should I order?
To be completely sure about choosing your size we highly recommend you to use our 'Virtual Size Guide' which supplies you with measurements of each item and also allows you to compare to a reference product either from our online shop or one that you have at home. The 'Virtual Size Guide' can be found on each product page under the green “BUY” -button. If you're unsure of how to measure your jeans, have a look here for guidance!
If you require further assistance with product sizing you can also contact our customer care team and we'll be happy to assist you.