Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Faq.
Fits & Products.
Ordering & Payment.
- How do I enter my phone number at checkout?
- Is the item available in any of your stores?
- I can't place an order?
- What payment methods do you accept?
- I placed a successful order, why haven't I received a confirmation email?
- Why isn't my payment accepted?
- What is Nudie Jeans’s policy on confidentiality?
- Can I purchase a gift card online?
Shipping.
Returns.
Repair service.
- Do you offer free repairs?
- Do you repair all Nudie Jeans no matter where they're bought?
- What's the waiting time for repairs?
- Can I get my Nudie Jeans hemmed for free?
- Where can I get my jeans repaired?
- Can I send in my jeans for repair?
- Do you repair jeans from other brands?
- Do you repair broken zippers?
Re-use.
c/o Nudie Jeans.
Denim Knowledge.
COVID-19 Information.
What size should I order?
To be completely sure about choosing your size we highly recommend you to use our 'Virtual Size Guide' which supplies you with measurements of each item and also allows you to compare to a reference product either from our online shop or one that you have at home. The 'Virtual Size Guide' can be found on each product page under the green “BUY” -button. If you're unsure of how to measure your jeans, have a look here for guidance!
If you require further assistance with product sizing you can also contact our customer care team and we'll be happy to assist you.