Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Fits & Products.
Ordering & Payment.
- Why isn't my payment accepted?
- What is your accessibility?
- What is Nudie Jeans’s policy on confidentiality?
- Do I need an account to place an order?
- I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?
- Can I purchase a gift card online?
- How do I enter my phone number at checkout?
- Is the item available in any of your stores?
- Do you offer free repairs?
- Do you repair all Nudie Jeans no matter where they're bought?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Can I send in my jeans for repair?
- Do you repair jeans from other brands?
- Do you repair broken zippers?
c/o Nudie Jeans.
Where's my refund?
Normally we have a processing time of up to 10 business days starting from the day your return has arrived back at our warehouse, however please note that during a sale this can take up to 14 business days. You will receive an email once it's been processed.
We appreciate your patience.
You can read more about our return policy here.