Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
COVID-19 Information.
Ordering & Payment.
- Do I need an account to place an order?
- Can I purchase a gift card online?
- Where can I find a Nudie Jeans store?
- How does it work with tax deduction?
- Which payment methods are accepted in your stores?
- How do I pay for my order?
- How long is a gift card valid for?
- How will you handle my personal data?
Shipping.
Sustainability.
- What is organic cotton?
- What chemicals do you use?
- Where does the leather come from?
- Do you use recycled cotton?
- What is Lyocell /Tencel®️?
- Which of your products are better from an environmental standpoint?
- What kind of dye do you use? Is the dye certified organic?
- Is there a difference between Organic and Fairtrade cotton?
Denim Knowledge.
c/o Nudie Jeans.
Fits & Products.
Repair service.
- How do I get my Nudie Jeans repaired for free?
- Do you repair all Nudie Jeans no matter where they're bought?
- What does lifetime repair mean?
- Is the repair service free of charge?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Should I make an appointment to get my jeans repaired?
Returns.
Re-use.
- What's your trade-in discount?
- Can I send in an old pair of Nudie Jeans to be recycled?
- Can I trade in an old pair of jeans and get 20% discount on a new pair?
- How many jeans have you collected within the Reuse program?
- When did you start your Reuse program?
- What happens to my old jeans that are handed in to the Repair Shops?
Will COVID-19 affect my order or return?
Shopping from Nudie Jeans is as easy as always, and we will keep you updated regarding any restrictions here. We are monitoring the situation closely and are taking precautions in line with advice from World Health Organization and local authorities.
Delivery
You can order just like normal, COVID-19 currently have no effect on deliveries to your country. You can read more about delivery here. Please note that there however can be longer transit times to all areas at the moment though due to increased border checks and longer customs handling times.
Returns
You can return like normal, COVID-19 currently have no effect on return shipments from your country. You can read more about returns here.