Yes! If you're still within the return window, the products are unworn and with all tags still attached, you're welcome to return sale items for a refund.
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FAQ
We are unable to accept items purchased at other retailers as these items are subject to the retailers’ own return and exchange policies. Instead we ask you to reach out to the retailer who sold you the item to discuss returning or exchanging it.
Yes you can, but please note that if you choose to send your return using a different courier, you are at risk of your package being stuck in customs. If this occurs, you are responsible to pay for any customs declarations incurred. These fees will be deducted from your refund, along with our return fee.
If you send your return via a different courier, Nudie Jeans bears no responsibility for lost packages and cannot obtain any information or updates in regard to the shipment.
We always recommend that you insure your package and keep a copy of your tracking number.
Our return window is 14 days (30 days for c/o members). If you are outside that please contact our Customer Care team and we will help you out.
Register your claim by visiting nudiejeans.com/returns. Enter the order ID of the order in question and provide us with a detailed description of the issue. We're happy to look into the matter so we can resolve the issue.
Please note that if you bought your item at another retailer you will need to contact them as all claims need to go through the original place of purchase.
We aim to process returns within 5-10 business days from the day of receiving them. You will be notified by email once the return is complete.
If you're not happy with the items you received you can return them to us within 14 days (30 days if a member of c/o Nudie Jeans). The items must be unworn in their original condition and with all tags attached. In our mission to lessen our environmental footprint, we’ve decided to charge a small fee for returns. So when returning an order, you will be refunded in full except for the return fee.
The return fee for your location is: 20 GBP
Underwear and socks: For hygiene reasons are sealed packages with underwear or socks for which the seal has been broken by you non-returnable.
Exchanges: We cannot administrate exchanges of items purchased online. If you want to exchange an item, please return it and place a new order.
How to return
Register your return by visiting www.nudiejeans.com/returns. Enter the order ID of the order you want to return and then follow the steps online. Delivery options may vary depending on your location and will be presented in the final step of the online return process.
Unfortunately, we cannot administrate exchanges of items purchased online. Instead, we kindly ask our customers to return items back to our warehouse for a refund and then place a new order for the different item or size.