FAQ

Nudie Jeans reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data that you have provided correlates with the address data of the credit or debit card. Nudie Jeans may refuse orders depending on the result of these controls.

It is advisable to make sure that you have sufficient funds on your credit or debit card before you place your order. Also, credit card companies may block foreign and/or online purchases for security reasons, so you may need to contact your credit card company and ask them to remove such blocks if applicable.

For all orders to Australia, Japan, Norway and the United Kingdom are import duties covered by Nudie Jeans, so there will be no additional charges when your order arrives.

At the moment this is not possible, but we're working on being able to offer this service in the future!

As a global premium brand, we unfortunately have encountered fake web shops that attempt to fool customers by using our brand name. These fraudulent web stores are often promoted on popular social media platforms and may appear genuine. Many of them feature the Nudie Jeans logo and mimic the design of our official website. We work to combat these counterfeit web stores to safeguard our relationship with you and deliver the best possible experience.

The most reliable way to ensure you are purchasing an authentic Nudie Jeans product is to shop at www.nudiejeans.com, visit a Nudie Jeans Repair Shop, or with a retailer listed in our store locator. If you have doubts about the authenticity of a retailer, please don't hesitate to contact our customer care team, and they will verify their legitimacy.

The below checklist is a good start to spot a fake webshop:

1. Is there only a contact form, no email address?

2. Is a phone number listed? Did you call and get an answer?

3. Any spelling or grammar errors?

4. Are the prices unusually low to attract customers?