Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Fits & Products.
Ordering & Payment.
Shipping.
Returns.
- Can I return or exchange a Nudie Jeans item I purchased at another retailer?
- How do I return my order?
- Do you offer free returns?
- I lost my return documents, can I still return?
- The return period is over, can I still return it?
- How long will it take before I receive a refund?
- I have a complaint, what can I do?
- Can I return sale items?
Repair service.
- How do I get my Nudie Jeans repaired for free?
- What does lifetime repair mean?
- Do you repair all Nudie Jeans no matter where they're bought?
- Is the repair service free of charge?
- What's the waiting time for repairs?
- Can I get my Nudie Jeans hemmed for free?
- Where can I get my jeans repaired?
- Should I make an appointment to get my jeans repaired?
Re-use.
- What's your trade-in discount?
- Can I send in an old pair of Nudie Jeans to be recycled?
- Can I trade in an old pair of jeans and get 20% discount on a new pair?
- How many jeans have you collected within the Reuse program?
- When did you start your Reuse program?
- What happens to my old jeans that are handed in to the Repair Shops?
Sustainability.
- What does sustainability mean to Nudie Jeans?
- What is Jacron and how do you use it?
- What chemicals do you use?
- Where does the leather come from?
- Do you use recycled cotton?
- What is Lyocell /Tencel®️?
- Which of your products are better from an environmental standpoint?
- Do you have a sustainability report?
c/o Nudie Jeans.
Denim Knowledge.
COVID-19 Information.
Are your jeans vegan?
There are both leather and jacron patches on our jeans right now. We have been looking for substitutes, that can hold the test of the treatment that denim goes through in its lifetime for a while now and we've finally found the paper-based jacron. The phase out of the old patches for the new jacron ones started on all jeans from Fall 2018, with the exception from some carry-over styles as the carry-overs were already produced.
On each product page you will find the information whether it's a jacron or leather patch.