FAQ

Yes! If you're still within the return window, the products are unworn and with all tags still attached, you're welcome to return sale items for a refund.

Nudie Jeans reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data that you have provided correlates with the address data of the credit or debit card. Nudie Jeans may refuse orders depending on the result of these controls.

It is advisable to make sure that you have sufficient funds on your credit or debit card before you place your order. Also, credit card companies may block foreign and/or online purchases for security reasons, so you may need to contact your credit card company and ask them to remove such blocks if applicable.

Yes, all Nudie Jeans are sanforized (pre-shrunk).

Sanforization is the process of treating cotton fabrics to reduce the amount of shrinkage that would otherwise occur after the first wash. During the sanforization process, the fabric is fed into a sanforizing machine where it is treated with water or steam to promote shrinkage, then pressed against a heated rubber band to relax and recontract the fibers.

This ensures the fabric will shrink no more than 5% after it is washed for the first time, as opposed to a potential 10% for unsanforized fabrics.

Customs, duties and taxes are not included in the item price or shipping cost. So if you're placing an order to a country outside of the European Union you can and probably will be charged for tax, duty, import and brokerage fees when receiving the package. Unfortunately, these fees are beyond our control, and we are unable to cover them for our customers.

At the moment this is not possible, but we're working on being able to offer this service in the future!

The Repair service is exclusive to Nudie Jeans only. However it doesn't matter where you bought your Nudie Jeans, we will take care of them as long as they are freshly washed when handed in.

Yes! You can repair your jeans for free at any of our Nudie Jeans Repair Shops or Repair Partners as many times you want, no matter when or where the jeans were bought.

In 2018 we stopped working with leather patches on our denim as we only want to work with leather where it serves a better purpose (such as for leather jackets). We had been looking for a substitute that could hold the test of the treatment that denim goes through in its lifetime and we finally found the paper-based jacron. Jacron is a material made of cellulosic fibers and acrylic polymers, and the cellulosic fibers in the jacron that we use are FSC-labeled.

The phase-out of the old patches for the new jacron ones started on all jeans from Fall 2018, with the exception of some carry-over styles as the carry-overs were already produced. On each product page, you will find the information whether it's a jacron or leather patch.

We have asked all our suppliers to stop using potential chemicals with animal derivates such as softeners containing animal derivates. We are not vegan certified and are therefore not communicating vegan on our garments, but all our jeans should be made without animal derivatives.

We only accept walk-in customers and to keep waiting time short and sweet we only accept one pair at a time.

No, we don't ship to PO boxes.

We are unable to accept items purchased at other retailers as these items are subject to the retailers’ own return and exchange policies. Instead we ask you to reach out to the retailer who sold you the item to discuss returning or exchanging it.

We mostly use organic copper and gunmetal on our buttons and trims all of which is nickel free.

Nothing lasts forever, so every now and then we discontinue a fit to make room for a new one. If your previous favorite fit has been discontinued, no need for concern, just contact our customer care and we will assist you with finding a new favorite!

You can also browse and compare the jeans in our current selection in our Fit Guide

We don't provide a re-dyeing service. But from what we've heard, it's fairly easy to re-dye them yourself. You just buy textile color dye and follow the instructions. Dye for domestic use can often be purchased at supermarkets and is simple to use in a washing machine.

And a friendly tip: remember to clean the washing machine afterwards. This can be done with an empty separate wash cycle (ideally 40°C). This is necessary to remove the risk of any traces of dye being left in the machine.

Don't forget to choose the most eco-friendly alternative when choosing the dye!

In the future, we also highly recommend our black alternative, Everblack. This denim stays pitch black for 40 (or more) home washings.

Yes, we offer free zip exchanges. Please make sure the jeans are freshly washed before being handed in.

Crotch rips have little to do with poor quality and more to do with wear and tear and how you carry your denim. The better the fit, the lower the friction. A good tip is to avoid wearing your jeans too low on the hip, as that increases the exposure of friction when walking and moving.

If you have made a mistake with your shipping details or need the order shipped to another address, please contact our customer care as soon as possible with your order ID together with the new address and we will do our very best to amend it.

When washing black denim, please avoid the below as it can cause white lines, usually referred to as "snake skin", in your denim.

• Tumble drying or washing the jeans not turned outside in. The abrasion from the machine rubs off color from the fabric creating lines

• Leaving jeans in a wet wrinkled state in the washing machine or not flattening the jeans when hung up to dry

• Washing with detergent containing a bleaching agent

• Washing with fabric softener

When your order has left our warehouse you will receive a shipping confirmation with a tracking number so you can track your order whilst it is in transit. You can see the expected time of delivery at checkout.

Please note delivery may take longer during sale periods and public holidays.

Unfortunately, we don't have a send-in option for the Re-use service.

As the transportation of individual pieces would impact the environment negatively – and the initiative is ultimately implemented to improve our environmental impact, we have to say no to this one. For now, it's only available at our Repair Shops.

You can discontinue your membership at any time by contacting our Customer Care team.

Yes you can, but please note that if you choose to send your return using a different courier, you are at risk of your package being stuck in customs. If this occurs, you are responsible to pay for any customs declarations incurred. These fees will be deducted from your refund, along with our return fee.

If you send your return via a different courier, Nudie Jeans bears no responsibility for lost packages and cannot obtain any information or updates in regard to the shipment.

We always recommend that you insure your package and keep a copy of your tracking number.

Yes! We only accept freshly washed jeans. Not only for safety and hygienic reasons for our staff but also because the final result of the repair will be better on a clean pair of denim.

We say wear your denim for at least six months before you wash them. You've heard that one million and one times, and this is a recommendation for our dry denim. And the part about wearing dry jeans for at least six months is only to be taken as a suggestion if you want your jeans to get patina and a worn-in look. Breaking in a pair of jeans is an arduous task and not for everyone. That's why we also have pre-washed options. If you buy pre-washed denim, they have been washed during production and treated to resemble a worn in pair. So you can wash pre-washed denim whenever needed.

In need of instructions on how to wash your dry pair? Click here.

As stated on the care label the shrinking of dry jeans should be about 3%. However, this may vary depending on factors such as washing temperature, whether the jeans have been stretched, and how long they were worn before the first wash. If you experience that your jeans have shrunk too much you can give them a quick rinse in lukewarm water with a little softener and stretch them thoroughly in every direction several times whilst they dry, this will restore some width and length.

Our belts are measured from the middle hole to the pin on the buckle (in centimeters). So if you are wearing a pair of jeans and measure all the way around the waist (where the belt loops are) then you'll get a good idea of which size you should buy.

Oz is short for ounce per square yard and is the measure of denim weighs. Lightweights are 10-11oz, midweights 11-13oz and heavyweights from there and up.

Buttons, rivets and snap fasteners are made under environmentally safe (EMAS) and transparent production conditions by BERNING & SÖHNE in Germany. All threads come from COATS or Gutermann Treads (A&E), and zippers come from YKK and are bought locally by our suppliers in each supplier country. Our suppliers in Italy make the care labels locally. The booklets are made in Denmark by A-TEX and the paper is FSC certified. The woven Nudie Jeans tag and paper waist tag are made in Turkey by A-Tex and the paper bag for underwear is made in India.

Every pair of jeans that gets handed in via our Re-use service ends up recycled.

If the jeans are in a compatible condition, they are sold as Re-use Jeans, a second-hand alternative, in our Repair Shops or the webshop.

If the jeans are really torn and broken beyond saving, they're cut up and used as denim patches for our repair service, or sent back to our warehouse for any future recycle-project.

A shipping confirmation will be sent out to your e-mail address as soon as your order is on its way, please allow a few hours before the link is active. If it's still not working, contact us and we will look into it.

The Reuse program started somewhere back in 2012. Pre-loved Nudie Jeans can be exchanged for a 20% Reuse-discount off a new pair of jeans and Reuse jeans (secondhand jeans) can be bought in the shops and at times also online. The official launch of the program was a part of the Repair Shop concept which was established in 2013.

Our return window is 14 days (30 days for c/o members). If you are outside that please contact our Customer Care team and we will help you out.

Each Repair Shop have different handling time on repairs as it depends on the current workload in each specific store.

Please get in touch with your local to get an estimated time.

We do our best to restock popular items however, in the case of limited editions this is not always possible. We currently don't have a 'notify me'-service available to let you know when an item is back in stock. But if you would like to ask about a product, size or color that is not shown, please contact our .

The leather used for accessories is of European origin, while the leather used for jackets is of Indian and Middle Eastern origin.

We have required our suppliers to limit the sourcing of raw hides from certain areas/countries. For our leather accessories, we only use vegetable-tanned leather.

Dry denim, also referred to as "raw" denim or unwashed denim, refers to a pair of untreated denim, which means they have not been washed or bleached. So instead of creating a worn-in look at the laundry facility you break in these jeans yourself. It's a long-term commitment and the outcome will depend on how much you wear them. With time you'll get a personal pair of jeans with whiskers, honeycombs and fading created by your lifestyle.

Below are some tips and tricks to help you with your dry denim journey.

Prevent Dry Bleeding
Dry denim’s deep indigo dye often transfers onto other surfaces—this is called “bleeding.” To protect your shoes from unsightly stains you can:

1. Cuff your jeans: Roll the hem to create a buffer between your denim and your shoes. This is especially helpful for lighter footwear like sneakers or tan leather boots.

2. Duck Tape: Taping the inside of your jeans is an efficient solution to avoid dry bleeding. Remember to remove tape before washing!
   

The First Wash
One of the defining features of dry denim is the fade pattern that develops over time. To achieve sharp contrasts in high-wear areas (like knees and pockets):

1. Wait at least 6 months before the first wash. This allows the fabric to soften and molds the fades to your unique movements.

2. Spot clean instead of soaking: If your jeans get stained early on, use a damp cloth to dab away dirt without disrupting the indigo.

Read more about washing here.

Size and Fit
Dry denim starts stiff but will stretch over time, molding to your body. When buying a pair, keep the shrinkage in length in mind. They will shrink when you wash them the first few times.

c/o Nudie Jeans is our membership program. As a member of c/o Nudie Jeans you will receive offers and benefits including free repairs in Nudie Jeans Repair Shops, a 20% trade-in discount, an extended return window, exclusive access to products and also exclusive invitations to events - to name only a few! When becoming a member you also become a subscriber of our newsletter where we will keep you updated with seasonal campaigns, special drops, our sustainability work – and much more! You can change your preferences on which emails you'd like to receive or unsubscribe from at any time and still remain a member.

You are welcome to join here.

If you're curious and want to know more, contact our customer care and we will tell you all about it.

Selvage, or selvedge, often refers to the self-bound edge of a piece of fabric that secures the edge and prevents unravelling. Selvedge denim is woven on old-style shuttle looms with one continuous weft thread passed back and forth across the loom. Selvedge fabrics are narrower than projectile-woven denim and are usually about 80cm wide. The colored thread in the selvedge was a way for manufacturers to tell fabric apart when producing denim for multiple brands. We have our very own orange selvedge ID.

You can find our selection of selvedge here.

The processing, confidentiality and security of your personal data is very important to us. We are committed to offering you a personalized service while respecting your privacy and choices. In our you can find out how Nudie Jeans Marketing AB processes your data.

In accordance with GDPR you can request to no longer receive personalized communications about our products and services. You also have the right to access and make corrections to your personal data, in addition to the right to request the deletion of such data.

If you have any further questions or concerns about how we process your personal data, or would like to exercise any of the rights described above, you can contact us at privacy@nudiejeans.com

You can also find our terms and conditions here and our cookie policy here.

Register your claim by visiting nudiejeans.com/returns. Enter the order ID of the order in question and provide us with a detailed description of the issue. We're happy to look into the matter so we can resolve the issue.

Please note that if you bought your item at another retailer you will need to contact them as all claims need to go through the original place of purchase.

You can get your Nudie Jeans repaired for free in any of our Nudie Jeans Repair Stores or Repair Partners. As a c/o member, you're also eligible for a free repair kit. You can order one and give your Nudie Jeans some TLC yourself.

Unfortunately, we don't have a send in-option for repairs. As the transportation of individual pieces would impact the environment negatively – and the initiative is ultimately implemented to improve our environmental impact, we have to say no to this one. We are constantly looking into options on how to make this service available for our customers who don't live near our Repair Shops or our Repair Partners.

As a c/o member, you're eligible for a free repair kit. You can order one and give your Nudie Jeans some TLC yourself. Due to customs regulations outside our control, we can only ship repair kits to EU countries at this moment. We're working on finding a solution so we can have repair kits available for all countries again, and will hopefully have one in place in a not too distant future. If you live in the UK, Australia or Canada we will soon have a solution for you where the kits can be sent domestically from our Repair Shops.

We repair your Nudies for free at our Nudie Jeans Repair Shops. Because throwing them away would be weird. We repair any broken area of the jeans and you can repair them as many times as needed, no matter when or where they were bought. Read more about it here.

Due to hygienic reasons, we will only accept freshly washed jeans.

As a global premium brand, we unfortunately have encountered fake web shops that attempt to fool customers by using our brand name. These fraudulent web stores are often promoted on popular social media platforms and may appear genuine. Many of them feature the Nudie Jeans logo and mimic the design of our official website. We work to combat these counterfeit web stores to safeguard our relationship with you and deliver the best possible experience.

The most reliable way to ensure you are purchasing an authentic Nudie Jeans product is to shop at www.nudiejeans.com, visit a Nudie Jeans Repair Shop, or with a retailer listed in our store locator. If you have doubts about the authenticity of a retailer, please don't hesitate to contact our customer care team, and they will verify their legitimacy.

The below checklist is a good start to spot a fake webshop:

1. Is there only a contact form, no email address?

2. Is a phone number listed? Did you call and get an answer?

3. Any spelling or grammar errors?

4. Are the prices unusually low to attract customers?

Air them outside on a cold dry night. You can also hang them in your bathroom whilst taking a shower so they absorb some moisture, and then air them out. This will freshen them up some.

It is common that all dry jeans fade through either dry bleeding or dry crocking before you have washed them a few times. Dry bleeding can happen if the excess dye rubs off to another fabric. If your jeans get wet during their first time of use for example rain or such, the color can also bleed onto other textile materials such as underwear and shoes.

Have any further questions about dry bleeding? Send us an email, we are always happy to help.

You can read all about it in our Terms of use and our Privacy policy.

To be completely sure about choosing your size we highly recommend you to use our 'Virtual Size Guide' which supplies you with measurements of each item and also allows you to compare to a reference product either from our online shop or one that you have at home. The 'Virtual Size Guide' can be found on each product page, under the tab 'Size Guide". If you're unsure of how to measure your jeans, have a look here for guidance!

If you require further assistance with product sizing you can also contact our customer care team and we'll be happy to assist you.

We aim to process returns within 5-10 business days from the day of receiving them. You will be notified by email once the return is complete.

If you're not happy with the items you received you can return them to us within 14 days (30 days if a member of c/o Nudie Jeans). The items must be unworn in their original condition and with all tags attached. In our mission to lessen our environmental footprint, we’ve decided to charge a small fee for returns. So when returning an order, you will be refunded in full except for the return fee.

The return fee for your location is: 60 SEK

You can also return to any of our physical Nudie Jeans Repair Shops, you will then not be charged for the return fee. The staff will process all returned items through their register and you will be credited back in the same way in which you paid.

Underwear and socks: For hygiene reasons are sealed packages with underwear or socks for which the seal has been broken by you non-returnable.

Exchanges: We cannot administrate exchanges of items purchased online. If you want to exchange an item, please return it and place a new order.

How to return

Register your return by visiting www.nudiejeans.com/returns. Enter the order ID of the order you want to return and then follow the steps online. Delivery options may vary depending on your location and will be presented in the final step of the online return process.

Unfortunately, we cannot administrate exchanges of items purchased online. Instead, we kindly ask our customers to return items back to our warehouse for a refund and then place a new order for the different item or size.

Yes, you can trade in any unwanted pair of Nudie Jeans and get 20% discount on any full-priced denim item (including shirts, jackets, jeans, skirts, dresses and shorts). Due to hygienic reasons, we will only accept freshly washed jeans.

This offer is available in our Nudie Jeans operated Repair Shops, so external retailers may or may not offer similar services.