Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Faq.
Sale info.
Fits & Products.
Ordering & Payment.
- I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?
- Do I need an account to place an order?
- What payment methods do you accept?
- Why isn't my payment accepted?
- What is your accessibility?
- How do I enter my phone number at checkout?
- Can I purchase a gift card online?
- What is Nudie Jeans’s policy on confidentiality?
Shipping.
Returns.
- How do I return my order?
- Do you offer free returns?
- I lost my return documents, can I still return?
- The return period is over, can I still return it?
- How long will it take before I receive a refund?
- I have a complaint, what can I do?
- Can I exchange for another size?
- Can I return or exchange a Nudie Jeans item I purchased at another retailer?
Repair service.
- Do you offer free repairs?
- Do you repair all Nudie Jeans no matter where they're bought?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Can I send in my jeans for repair?
- Do you repair jeans from other brands?
- Do you repair broken zippers?
Re-use.
c/o Nudie Jeans.
Denim knowledge.
COVID-19 Information.
Contact us.
Can I get my Nudie Jeans hemmed for free?
Yes! As a part of our repair service, you can get your Nudie Jeans hemmed for free at any of our Nudie Jeans Repair Shops or at a selection of our Repair Partners. It doesn't matter when or where the jeans were bought and you don't need a receipt.
Due to hygienic reasons, we will only accept freshly washed jeans.