Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
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Faq.
Fits & Products.
Ordering & Payment.
- What is Nudie Jeans’s policy on confidentiality?
- Is the item available in any of your stores?
- Can I purchase a gift card online?
- Do I need an account to place an order?
- How does it work with tax deduction?
- Why isn't my payment accepted?
- How do I enter my phone number at checkout?
- I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?
Shipping.
Returns.
Repair service.
- Do you offer free repairs?
- Do you repair all Nudie Jeans no matter where they're bought?
- What's the waiting time for repairs?
- Can I get my Nudie Jeans hemmed for free?
- Where can I get my jeans repaired?
- Can I send in my jeans for repair?
- Do you repair jeans from other brands?
- Do you repair broken zippers?
Re-use.
c/o Nudie Jeans.
Denim knowledge.
COVID-19 Information.
Contact us.
Can I trade in an old pair of jeans and get a discount on a new pair?
Yes, you can trade in any unwanted pair of Nudie Jeans and get 20% discount off on a new pair. Due to hygienic reasons, we will only accept freshly washed jeans.
This offer is available in our Nudie Jeans operated Repair Shops, so external retailers may or may not offer similar services.
External retailers may or may not offer our Re-use service, here you find our our Repair Partners.