Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
COVID-19 Information.
Fits & Products.
Ordering & Payment.
- What is your privacy policy?
- Do I need an account to place an order?
- Where can I find a Nudie Jeans store?
- Can I purchase a gift card online?
- Is the item available in any of your stores?
- Which payment methods are accepted in your stores?
- What are your general terms & conditions?
- I didn't get an order or shipping confirmation?
Sale info.
Shipping.
Sustainability.
- What kind of dye do you use? Is the dye certified organic?
- Do you have a sustainability report?
- Where does the cotton you use in your products come from?
- Do you use certified cotton in all your products?
- Where does the leather come from?
- What is organic cotton?
- What is Fairtrade cotton?
- Where do your buttons, rivets, thread and other materials come from?
Denim Knowledge.
c/o Nudie Jeans.
Repair service.
- How do I get my Nudie Jeans repaired for free?
- Do you repair all Nudie Jeans no matter where they're bought?
- What does lifetime repair mean?
- Is the repair service free of charge?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Should I make an appointment to get my jeans repaired?
Returns.
Re-use.
- What's your trade-in discount?
- Can I send in an old pair of Nudie Jeans to be recycled?
- Can I trade in an old pair of jeans and get 20% discount on a new pair?
- How many jeans have you collected within the Reuse program?
- When did you start your Reuse program?
- What happens to my old jeans that are handed in to the Repair Shops?
How do I return my order?
If you are still within the return window of 14 days after receiving the order (30 days if member in c/o Nudie Jeans), the jeans are in their original condition with no wear marks and with all labels on you're welcome to return them. All returns are processed within 10 business days from the day it reaches our warehouse in Sweden. The refund is issued via the payment method you selected when you placed the order. Sealed packages with underwear or socks for which the seal has been broken by you can not be returned.
To return simply follow the instructions on the return form.