Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Fits & Products.
Ordering & Payment.
Shipping.
Returns.
- Can I return or exchange a Nudie Jeans item I purchased at another retailer?
- How do I return my order?
- Do you offer free returns?
- I lost my return documents, can I still return?
- The return period is over, can I still return it?
- How long will it take before I receive a refund?
- I have a complaint, what can I do?
- Can I return sale items?
Repair service.
- How do I get my Nudie Jeans repaired for free?
- What does lifetime repair mean?
- Do you repair all Nudie Jeans no matter where they're bought?
- Is the repair service free of charge?
- What's the waiting time for repairs?
- Can I get my Nudie Jeans hemmed for free?
- Where can I get my jeans repaired?
- Should I make an appointment to get my jeans repaired?
Re-use.
- What's your trade-in discount?
- Can I send in an old pair of Nudie Jeans to be recycled?
- Can I trade in an old pair of jeans and get 20% discount on a new pair?
- How many jeans have you collected within the Reuse program?
- When did you start your Reuse program?
- What happens to my old jeans that are handed in to the Repair Shops?
Sustainability.
- What does sustainability mean to Nudie Jeans?
- What is Jacron and how do you use it?
- What chemicals do you use?
- Where does the leather come from?
- Do you use recycled cotton?
- What is Lyocell /Tencel®️?
- Which of your products are better from an environmental standpoint?
- Do you have a sustainability report?
c/o Nudie Jeans.
Denim Knowledge.
COVID-19 Information.
How long will it take before I receive a refund?
We aim to process returns within 10 business days from the day of receiving them. You will be notified by email once the return is complete.
When your return has been processed your funds will settle within 2-5 business days if the payment was made by credit/debit card and within one day if paid with PayPal. If you made your purchase with Klarna invoice an updated invoice will be sent once the return has been processed.
Please note that during busy periods, for example during sales, return handling might take a little longer.