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Faq.
Fits & Products.
Ordering & Payment.
- Do I need an account to place an order?
- I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?
- Can I purchase a gift card online?
- Is the item available in any of your stores?
- How do I know if my order went through?
- How does it work with tax deduction?
- How do I enter my phone number at checkout?
- Why isn't my payment accepted?
Shipping.
Returns.
Repair service.
- Do you offer free repairs?
- Do you repair all Nudie Jeans no matter where they're bought?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Can I send in my jeans for repair?
- Do you repair broken zippers?
- Do you repair jeans from other brands?
Re-use.
c/o Nudie Jeans.
Denim knowledge.
COVID-19 Information.
Contact us.
How long will it take before I receive a refund?
We aim to process returns within 10 business days from the day of receiving them. You will be notified by email once the return is complete.
When your return has been processed your funds will settle within 2-5 business days if the payment was made by credit/debit card and within one day if paid with PayPal. If you made your purchase with Klarna invoice an updated invoice will be sent once the return has been processed.
Please note that during busy periods, for example during sales, return handling might take up to 10 business days.