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Faq.
Fits & Products.
Ordering & Payment.
- How do I enter my phone number at checkout?
- Is the item available in any of your stores?
- I can't place an order?
- What payment methods do you accept?
- I placed a successful order, why haven't I received a confirmation email?
- Why isn't my payment accepted?
- What is Nudie Jeans’s policy on confidentiality?
- Can I purchase a gift card online?
Shipping.
Returns.
Repair service.
- Do you offer free repairs?
- Do you repair all Nudie Jeans no matter where they're bought?
- What's the waiting time for repairs?
- Can I get my Nudie Jeans hemmed for free?
- Where can I get my jeans repaired?
- Can I send in my jeans for repair?
- Do you repair jeans from other brands?
- Do you repair broken zippers?
Re-use.
c/o Nudie Jeans.
Denim Knowledge.
COVID-19 Information.
How long will it take before I receive a refund?
We aim to process returns within 10 business days from the day of receiving them. You will be notified by email once the return is complete.
When your return has been processed your funds will settle within 2-5 business days if the payment was made by credit/debit card and within one day if paid with PayPal. If you made your purchase with Klarna invoice an updated invoice will be sent once the return has been processed.
Please note that during busy periods, for example during sales, return handling might take a little longer.