Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Faq.
Sale info.
Fits & Products.
Ordering & Payment.
- Why isn't my payment accepted?
- What is your accessibility?
- What is Nudie Jeans’s policy on confidentiality?
- Do I need an account to place an order?
- I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?
- Can I purchase a gift card online?
- How do I enter my phone number at checkout?
- Is the item available in any of your stores?
Shipping.
Returns.
Repair service.
- Do you offer free repairs?
- Do you repair all Nudie Jeans no matter where they're bought?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Can I send in my jeans for repair?
- Do you repair jeans from other brands?
- Do you repair broken zippers?
Re-use.
c/o Nudie Jeans.
Denim knowledge.
Contact us.
How long will it take for my order to arrive?
Expected time of delivery is 2-5 business days. When your order has left our warehouse you will receive a shipping confirmation with a tracking number so you can track your order whilst it is in transit.
Please note delivery may take longer during sale periods and public holidays.
Here is some good reading whilst you wait for your order to arrive!