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Faq.Sale infoFits & ProductsOrdering & PaymentShippingReturnsRepair serviceRe-usec/o Nudie JeansDenim KnowledgeCOVID-19 Information
Fits & Products.
- Is there a difference between Organic and Fairtrade cotton?
- What is organic cotton?
- Where do your buttons, rivets, thread and other materials come from?
- Which of your products are the best from an environmental standpoint?
- What size should I order?
- Are your jeans unisex?
- Are your jeans vegan?
- What is the difference between Jonas and Jonis?
Ordering & Payment.
- I can't place an order?
- What is your accessibility?
- I didn't get an order or shipping confirmation?
- Is the item available in any of your stores?
- How can I get all my data removed from your systems?
- How do I pay for my order?
- I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?
- How long is a gift card valid for?
- Can I return or exchange a Nudie Jeans item I purchased at another retailer?
- How do I return my order?
- Do you offer free returns?
- I lost my return documents, can I still return?
- The return period is over, can I still return it?
- How long will it take before I receive a refund?
- I have a complaint, what can I do?
- Can I exchange for another size?
- How do I get my Nudie Jeans repaired for free?
- What does lifetime repair mean?
- Do you repair all Nudie Jeans no matter where they're bought?
- Is the repair service free of charge?
- What's the waiting time for repairs?
- Can I get my Nudie Jeans hemmed for free?
- Where can I get my jeans repaired?
- Should I make an appointment to get my jeans repaired?
- What's your trade-in discount?
- Can I send in an old pair of Nudie Jeans to be recycled?
- Can I trade in an old pair of jeans and get 20% discount on a new pair?
- How many jeans have you collected within the Reuse program?
- When did you start your Reuse program?
- What happens to my old jeans that are handed in to the Repair Shops?
c/o Nudie Jeans.
I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?
Customs, duties and taxes are not included in the item price or shipping cost. So if you're placing an order you can and probably will be charged for tax, duty, import and brokerage fees when receiving the package. Unfortunately these fees are beyond our control, and we are unable to cover them for our customers. This is why we deduct the Swedish VAT from your order at checkout as we don't want our customers to pay two different taxes from two different governments. The tax deduction will be shown in the subtotal in the checkout section.