Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
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Faq.
Sale info.
Fits & Products.
Ordering & Payment.
- I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?
- Do I need an account to place an order?
- What payment methods do you accept?
- Why isn't my payment accepted?
- What is your accessibility?
- How do I enter my phone number at checkout?
- Can I purchase a gift card online?
- What is Nudie Jeans’s policy on confidentiality?
Shipping.
Returns.
- How do I return my order?
- Do you offer free returns?
- I lost my return documents, can I still return?
- The return period is over, can I still return it?
- How long will it take before I receive a refund?
- I have a complaint, what can I do?
- Can I exchange for another size?
- Can I return or exchange a Nudie Jeans item I purchased at another retailer?
Repair service.
- Do you offer free repairs?
- Do you repair all Nudie Jeans no matter where they're bought?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Can I send in my jeans for repair?
- Do you repair jeans from other brands?
- Do you repair broken zippers?
Re-use.
c/o Nudie Jeans.
Denim knowledge.
COVID-19 Information.
Contact us.
I entered the incorrect shipping address, how do I change it?
If you have made a mistake with your shipping details or need the order shipped to another address, please contact our Customer Care team as soon as possible with your order ID together with the new address and we will do our very best to amend it.