Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Fits & Products.
Ordering & Payment.
- What is Nudie Jeans’s policy on confidentiality?
- Do I need an account to place an order?
- I can't place an order?
- How does it work with tax deduction?
- Why isn't my payment accepted?
- How do I enter my phone number at checkout?
- I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?
- How do I pay for my order?
- How do I return my order?
- Do you offer free returns?
- I lost my return documents, can I still return?
- The return period is over, can I still return it?
- How long will it take before I receive a refund?
- I have a complaint, what can I do?
- Can I exchange for another size?
- Can I return or exchange a Nudie Jeans item I purchased at another retailer?
- Do you offer free repairs?
- Do you repair all Nudie Jeans no matter where they're bought?
- What's the waiting time for repairs?
- Can I get my Nudie Jeans hemmed for free?
- Where can I get my jeans repaired?
- Can I send in my jeans for repair?
- Do you repair jeans from other brands?
- Do you repair broken zippers?
c/o Nudie Jeans.
I have a complaint, what can I do?
Contact our Customer Care team and explain the issue as detailed as possible. Please also provide us with the associated order number together with pictures of the defect area. We're happy to look into the matter so we can resolve the issue.
Please note that if you bought your item at another retailer you will need to contact them as all claims need to go through the original place of purchase.