Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
Faq.
Fits & Products.
Ordering & Payment.
- How do I enter my phone number at checkout?
- Is the item available in any of your stores?
- I can't place an order?
- What payment methods do you accept?
- I placed a successful order, why haven't I received a confirmation email?
- Why isn't my payment accepted?
- What is Nudie Jeans’s policy on confidentiality?
- Can I purchase a gift card online?
Shipping.
Returns.
Repair service.
- Do you offer free repairs?
- Do you repair all Nudie Jeans no matter where they're bought?
- What's the waiting time for repairs?
- Can I get my Nudie Jeans hemmed for free?
- Where can I get my jeans repaired?
- Can I send in my jeans for repair?
- Do you repair jeans from other brands?
- Do you repair broken zippers?
Re-use.
c/o Nudie Jeans.
Denim Knowledge.
COVID-19 Information.
I have a complaint, what can I do?
Contact our Customer Care team and explain the issue as detailed as possible. Please also provide us with the associated order number together with pictures of the defect area. We're happy to look into the matter so we can resolve the issue.
Please note that if you bought your item at another retailer you will need to contact them as all claims need to go through the original place of purchase.