Nudie Jeans Help Center
Welcome to our Help Center. Write your question and hopefully your answer will appear to the right
Or just scroll down to the FAQ.
What can we help you with?
Question:
I have a complaint, what can I do?
Answer:Contact us at Customer Care and explain the issue as detailed as possible. Please also provide us with the associated order number together with pictures.
We're happy to look into the matter to understand more.
If you bought your jeans at a one of our retailers you will need to contact them as all claims need to go through the original place of purchase.
Faq.
Fits & Products.
- Are you discontinuing Fearless Freddie?
- When can I wash?
- What size should I order?
- Do you have womens jeans?
- How would you describe a tight fit?
- Are your jeans unisex?
- How would you describe a slim fit?
- How would you describe a regular fit?
- Are your jeans vegan?
- What fit is Hightop Tilde?
- What fit is Skinny Lin?
- What fit is Tight Terry?
- What fit is Lean Dean?
- What fit is Grim Tim?
- What fit is Thin Finn?
- What fit is Breezy Britt?
- What fit is Dude Dan?
- What fit is Steady Eddie II?
- What fit is Sleepy Sixten?
- What is the difference between Jonas and Jonis?
- What material are your shirts made of?
- Do you have sweatshirts in the assortment?
- Do you have knits in the assortment?
- Does the denim jackets come in dry denim, black denim and pre-washed denim?
- What are your jackets made of?
- What leather do you use?
- Do your products contain nickel?
- What are the inspiration for Nudie Jeans Canvas?
- What is the difference between the canvas fits?
- What fit is Slim Adam?
- What fit is Regular Anton?
- Are all Canvas made of the same fabric?
- Can you make me a pair of shorts?
- Do you sell shorts?
- What is a good alternative to High Kai?
- What is a good alternative to Pipe Led?
- What is a good alternative to Big Bengt / Sharp Bengt?
- What is a good alternative to Loose Leif?
- What is a good alternative to Steady Eddie?
- What is a good alternative to Slim Kim?
- What is a good alternative to Slim Jim?
- What is a good alternative to Straight Alf?
- What is a good alternative to Brute Knut
- What is a good alternative to Tube Tom?
- What is a good alternative to Tape Ted?
- What is a good alternative to Hank Rey?
- What is a good alternative to Long John?
- What is a good alternative to Bootcut Eddy?
- What is a good alternative to Bootcut Ola
- Which size should I get for my gloves?
- Which size should I get for my belt?
Ordering & Payment.
- I didn't get an order or shipping confirmation?
- What is your privacy policy?
- Why isn't my payment accepted?
- How does it work with tax deduction?
- What is your accessibility?
- What are your general terms & conditions?
- How can I get all my data removed from your systems?
- What is your cookie policy?
- How long is a store credit valid for?
- How will you handle my personal data?
- Which payment methods are accepted in your stores?
- I can't place an order?
- How long is a gift card valid for?
- Is the item available in any of your stores?
- How do I know if my order went through?
- How do I pay for my order?
- How do I enter my phone number at checkout?
- Can I purchase a gift card online?
- I have a voucher code, how can I use it?
- Where can I find a Nudie Jeans store?
- Do I need an account to place an order?
- How much is the shipping cost?
Shipping.
Returns.
- How do I return my order?
- Do you offer free returns?
- I lost my return documents, can I still return?
- The return period is over. Can I still return it?
- Where is my refund?
- I have a complaint, what can I do?
- Can I return items bought at sale?
- Can I exchange for another size?
- How to return with UPS?
- Can I return or exchange my online order in-store?
- Can I combine several orders in one return?
- Can I send back an order using a different courier?
- Can I return items bought in any Nudie Jeans store worldwide?
- I have a problem with my jeans, what should I do?
Repair service.
- How do I get my Nudie Jeans repaired for free?
- Do you repair all Nudie Jeans no matter where they're bought?
- What does lifetime repair mean?
- Is the repair service free of charge?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Should I make an appointment to get my jeans repaired?
- Can I send in my jeans for repair?
- Do you repair broken buttons?
- When is my repair done?
- Do you repair jeans from other brands?
- Do you repair broken zippers?
- Can I leave more than one pair at a time for repair?
- Do the jeans needs to be washed before handling them in?
- Do you repair every area of the jean?
- Can I alter my jeans at your Repair Shops?
- Do the outlets offer the repair service as well?
- How does the repair service work and why do you offer it?
- Do you offer same day repair?
- What's a mobile repair station?
- Do other retailers who sells Nudie Jeans also do repairs?
- How many jeans in total have you repaired?
- When did the Repair program started?
Re-use.
- What's your trade-in discount?
- Can I send in an old pair of Nudie Jeans to be recycled?
- Can I trade in an old pair of jeans and get 20% discount on a new pair?
- How many jeans have you collected within the Reuse program?
- When did you start your Reuse program?
- What happens to my old jeans that are handed in to the Repair Shops?
Sustainability.
- Where does the cotton you use in your products come from?
- Where does the leather come from?
- What is vegetable-tanned leather?
- Which of your products are better from an environmental standpoint?
- Is there a difference between Organic and Fairtrade cotton?
- Do you use recycled cotton?
- What is Lyocell /Tencel®️?
- Do you use certified cotton in all your products?
- What kind of dye do you use? Is the dye certified organic?
- Where do your buttons, rivets, thread and other materials come from?
- What is Tencel®️ made of?
- Do you have a sustainability report?
- What is Jacron and how do you use it?
- What is organic cotton?
- What does sustainability mean to Nudie Jeans?
- What is Fairtrade cotton?
- What chemicals do you use?
c/o Nudie Jeans.
Denim Knowledge.
- How should I wash my jeans?
- How should I wash my black jeans?
- What is dry bleeding or dry crocking?
- I don't want to wash my jeans yet, what can I do to keep them fresh?
- What is indigo?
- What is selvage?
- What is dry denim?
- How do I best store my denim?
- How can I avoid crotch rips?
- What is a left hand twill?
- What is a right hand twill?
- My jeans shrunk, what can I do?
- What is a broken twill?
- What is ounce/oz?
- What is comfort stretch?
- What is honeycombs?
- What is power stretch?
- What is crosshatch?
- What is ring spun?
- What is an open end construction?
- What is warp and what is weft?
- What is a replica?
- What is a cast?
- What is overdyed fabric?
- Can you help me re-dye my black jeans?
- What is scraping?
- Are your jeans sanforized?
- What does the process rinse mean?
- What is stonewash?
- What is a tint?
- What is a rigid material?