Nudie Jeans Help Center
Welcome to our Help Center. Write your question and hopefully your answer will appear to the right
Or just scroll down to the FAQ.
What can we help you with?
Question:
Where do your buttons, rivets, thread and other materials come from?
Answer:Buttons, rivets and snap fasteners are made under environmentally safe (EMAS) and transparent production conditions by BERNING & SÖHNE in Germany. All threads come from COATS or Gutermann Treads (A&E), and zippers come from YKK and are bought locally by our suppliers in each supplier country. Our suppliers in Italy make the care labels locally. The booklets are made in Denmark by A-TEX and the paper is FSC certified. The woven Nudie Jeans tag and paper waist tag are made in Turkey by A-Tex and the paper bag for underwear is made in India.
Faq.
Fits & Products.
- Are you discontinuing Fearless Freddie?
- When can I wash?
- What size should I order?
- Do you have womens jeans?
- How would you describe a tight fit?
- Are your jeans unisex?
- How would you describe a slim fit?
- How would you describe a regular fit?
- Are your jeans vegan?
- What fit is Hightop Tilde?
- What fit is Skinny Lin?
- What fit is Tight Terry?
- What fit is Lean Dean?
- What fit is Thin Finn?
- What fit is Grim Tim?
- What fit is Breezy Britt?
- What fit is Dude Dan?
- What fit is Steady Eddie II?
- What fit is Sleepy Sixten?
- What is the difference between Jonas and Jonis?
- What material are your shirts made of?
- Do you have sweatshirts in the assortment?
- Do you have knits in the assortment?
- What are your jackets made of?
- Does the denim jackets come in dry denim, black denim and pre-washed denim?
- What leather do you use?
- Do your products contain nickel?
- What are the inspiration for Nudie Jeans Canvas?
- What is the difference between the canvas fits?
- What fit is Slim Adam?
- What fit is Regular Anton?
- Are all Canvas made of the same fabric?
- Can you make me a pair of shorts?
- Do you sell shorts?
- What is a good alternative to High Kai?
- What is a good alternative to Pipe Led?
- What is a good alternative to Loose Leif?
- What is a good alternative to Big Bengt / Sharp Bengt?
- What is a good alternative to Steady Eddie?
- What is a good alternative to Slim Kim?
- What is a good alternative to Slim Jim?
- What is a good alternative to Brute Knut
- What is a good alternative to Straight Alf?
- What is a good alternative to Tube Tom?
- What is a good alternative to Tape Ted?
- What is a good alternative to Long John?
- What is a good alternative to Hank Rey?
- What is a good alternative to Bootcut Eddy?
- What is a good alternative to Bootcut Ola
- Which size should I get for my gloves?
- Which size should I get for my belt?
Ordering & Payment.
- I didn't get an order or shipping confirmation?
- How will you handle my personal data?
- Why isn't my payment accepted?
- What are your general terms & conditions?
- How does it work with tax deduction?
- What is your accessibility?
- I can't place an order?
- How do I know if my order went through?
- How do I pay for my order?
- How do I enter my phone number at checkout?
- How much is the shipping cost?
- Do I need an account to place an order?
- What is your privacy policy?
- How can I get all my data removed from your systems?
- What is your cookie policy?
- How long is a store credit valid for?
- Can I purchase a gift card online?
- Is the item available in any of your stores?
- How long is a gift card valid for?
- Which payment methods are accepted in your stores?
- I have a voucher code, how can I use it?
Shipping.
Returns.
- How do I return my order?
- Do you offer free returns?
- I lost my return documents, can I still return?
- The return period is over. Can I still return it?
- Where is my refund?
- I have a complaint, what can I do?
- Can I return items bought at sale?
- Can I exchange for another size?
- How to return with UPS?
- Can I return or exchange my online order in-store?
- Can I combine several orders in one return?
- Can I send back an order using a different courier?
- Can I return items bought in any Nudie Jeans store worldwide?
- I have a problem with my jeans, what should I do?
Repair service.
- How do I get my Nudie Jeans repaired for free?
- What does lifetime repair mean?
- Do you repair all Nudie Jeans no matter where they're bought?
- Is the repair service free of charge?
- What's the waiting time for repairs?
- Can I get my Nudie Jeans hemmed for free?
- Where can I get my jeans repaired?
- Should I make an appointment to get my jeans repaired?
- Can I send in my jeans for repair?
- Do you repair broken buttons?
- When is my repair done?
- Do you repair broken zippers?
- Do you repair jeans from other brands?
- Can I leave more than one pair at a time for repair?
- Do the jeans needs to be washed before handling them in?
- Do you repair every area of the jean?
- Can I alter my jeans at your Repair Shops?
- Do the outlets offer the repair service as well?
- How does the repair service work and why do you offer it?
- Do you offer same day repair?
- What's a mobile repair station?
- Do other retailers who sells Nudie Jeans also do repairs?
- How many jeans in total have you repaired?
- When did the Repair program started?
Re-use.
- What's your trade-in discount?
- Can I send in an old pair of Nudie Jeans to be recycled?
- Can I trade in an old pair of jeans and get 20% discount on a new pair?
- How many jeans have you collected within the Reuse program?
- When did you start your Reuse program?
- What happens to my old jeans that are handed in to the Repair Shops?
Sustainability.
- What is Tencel®️ made of?
- What is Lyocell /Tencel®️?
- Where do your buttons, rivets, thread and other materials come from?
- What does sustainability mean to Nudie Jeans?
- Is there a difference between Organic and Fairtrade cotton?
- What is vegetable-tanned leather?
- Where does the leather come from?
- Where does the cotton you use in your products come from?
- Do you use certified cotton in all your products?
- Do you use recycled cotton?
- What is Fairtrade cotton?
- What is organic cotton?
- Which of your products are better from an environmental standpoint?
- Do you have a sustainability report?
- What chemicals do you use?
- What kind of dye do you use? Is the dye certified organic?
- What is Jacron and how do you use it?
c/o Nudie Jeans.
Denim Knowledge.
- How should I wash my jeans?
- How should I wash my black jeans?
- What is dry bleeding or dry crocking?
- I don't want to wash my jeans yet, what can I do to keep them fresh?
- What is indigo?
- What is selvage?
- What is dry denim?
- How do I best store my denim?
- How can I avoid crotch rips?
- What is a left hand twill?
- What is a right hand twill?
- What is ounce/oz?
- What is a broken twill?
- My jeans shrunk, what can I do?
- What is comfort stretch?
- What is power stretch?
- What is honeycombs?
- What is crosshatch?
- What is an open end construction?
- What is ring spun?
- What is warp and what is weft?
- What is a replica?
- What is a cast?
- What is overdyed fabric?
- Can you help me re-dye my black jeans?
- What is scraping?
- What does the process rinse mean?
- Are your jeans sanforized?
- What is stonewash?
- What is a tint?
- What is a rigid material?