Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.
Or just scroll down to the FAQ.
COVID-19 Information.
Fits & Products.
Ordering & Payment.
- What is your privacy policy?
- Do I need an account to place an order?
- Where can I find a Nudie Jeans store?
- Can I purchase a gift card online?
- Is the item available in any of your stores?
- Which payment methods are accepted in your stores?
- What are your general terms & conditions?
- I didn't get an order or shipping confirmation?
Sale info.
Shipping.
Sustainability.
- What kind of dye do you use? Is the dye certified organic?
- Do you have a sustainability report?
- Where does the cotton you use in your products come from?
- Do you use certified cotton in all your products?
- Where does the leather come from?
- What is organic cotton?
- What is Fairtrade cotton?
- Where do your buttons, rivets, thread and other materials come from?
Denim Knowledge.
c/o Nudie Jeans.
Repair service.
- How do I get my Nudie Jeans repaired for free?
- Do you repair all Nudie Jeans no matter where they're bought?
- What does lifetime repair mean?
- Is the repair service free of charge?
- What's the waiting time for repairs?
- Where can I get my jeans repaired?
- Can I get my Nudie Jeans hemmed for free?
- Should I make an appointment to get my jeans repaired?
Returns.
Re-use.
- What's your trade-in discount?
- Can I send in an old pair of Nudie Jeans to be recycled?
- Can I trade in an old pair of jeans and get 20% discount on a new pair?
- How many jeans have you collected within the Reuse program?
- When did you start your Reuse program?
- What happens to my old jeans that are handed in to the Repair Shops?
Why isn't my payment accepted?
Nudie Jeans reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data that you have provided correlates with the address data of the credit or debit card. Nudie Jeans may refuse orders depending on the result of these controls.
It is advisable to make sure that you have sufficient funds on your credit or debit card before you place your order. Also, credit card companies may block foreign and/or online purchases for security reasons, so you may need to contact your credit card company and ask them to remove such blocks if applicable.