How do I return my order? – Nudie Jeans | Create tomorrow's vintage | Organic cotton

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Sale information

Can I return sale items?How long will it take before I receive my refund?My tracking number is not working?Can I exchange for a different size?

Fits & Products

Where do your buttons, rivets, thread and other materials come from?Will you be getting more stock?What size should I order?Are your jeans vegan?Do your products contain nickel?I can't find my previous jeans fit in your current selection?What leather do you use?What size should I get for my belt?

Ordering & Payment

I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?Why isn't my payment accepted?How do I enter my phone number at checkout?Can I purchase a gift card online?What is Nudie Jeans’s policy on confidentiality?I can't place an order?How can I verify the authenticity of Nudie Jeans retailers?

Shipping

How long will it take for my order to arrive?I entered the incorrect shipping address, how do I change it?My tracking number is not working?Can I use a PO box for my delivery?Do you ship to my country?

Returns

How do I return my order?The return period is over, can I still return it?How long will it take before I receive a refund?I have a complaint, what can I do?Can I exchange for another size?Can I return or exchange a Nudie Jeans item I purchased at another retailer?Can I send back an order using a different courier?Can I return sale items?

Repair Service

Do you offer free repairs?Do you repair all Nudie Jeans no matter where they're bought?What's the waiting time for repairs?Where can I get my jeans repaired?Can I get my Nudie Jeans hemmed for free?Can I send in my jeans for repair?Do you repair jeans from other brands?Do you repair broken zippers?

Re-use

Can I send in an old pair of Nudie Jeans to be recycled?Can I trade in an old pair of jeans and get a discount on a new pair?When did you start your Reuse program?What happens to my old jeans that are handed in to the Repair Shops?

Denim Knowledge

When can I wash my jeans?How should I wash my black jeans?What is dry bleeding or dry crocking?I don't want to wash my jeans yet, what can I do to keep them fresh?What is selvage?What is dry denim?How do I best store my denim?How can I avoid crotch rips?

c/o Nudie Jeans

What is c/o Nudie Jeans?How do I join c/o Nudie Jeans?What are the terms of use for c/o Nudie Jeans?How do I end my membership?