Why isn't my payment accepted? – Nudie Jeans | Create tomorrow's vintage | Organic cotton

Skip to main content

Welcome to our Help Center! Write your question to the right and hopefully your answer will appear.

Or just scroll down to the FAQ.

Send us an email Give us a call

Privacy Policy/Cookie Policy/Terms & Conditions/Accessibility

Sale information

Can I return sale items?How long will it take before I receive my refund?My tracking number is not working?Can I exchange for a different size?

Fits & Products

Where do your buttons, rivets, thread and other materials come from?Will you be getting more stock?What size should I order?Are your jeans vegan?Do your products contain nickel?I can't find my previous jeans fit in your current selection?What leather do you use?What size should I get for my belt?

Ordering & Payment

I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?Why isn't my payment accepted?How do I enter my phone number at checkout?Can I purchase a gift card online?What is Nudie Jeans’s policy on confidentiality?I can't place an order?How can I verify the authenticity of Nudie Jeans retailers?

Shipping

How long will it take for my order to arrive?I entered the incorrect shipping address, how do I change it?My tracking number is not working?Can I use a PO box for my delivery?Do you ship to my country?

Returns

How do I return my order?The return period is over, can I still return it?How long will it take before I receive a refund?I have a complaint, what can I do?Can I exchange for another size?Can I return or exchange a Nudie Jeans item I purchased at another retailer?Can I send back an order using a different courier?Can I return sale items?

Repair Service

Do you offer free repairs?Do you repair all Nudie Jeans no matter where they're bought?What's the waiting time for repairs?Where can I get my jeans repaired?Can I get my Nudie Jeans hemmed for free?Can I send in my jeans for repair?Do you repair jeans from other brands?Do you repair broken zippers?

Re-use

Can I send in an old pair of Nudie Jeans to be recycled?Can I trade in an old pair of jeans and get a discount on a new pair?When did you start your Reuse program?What happens to my old jeans that are handed in to the Repair Shops?

Denim Knowledge

When can I wash my jeans?How should I wash my black jeans?What is dry bleeding or dry crocking?I don't want to wash my jeans yet, what can I do to keep them fresh?What is selvage?What is dry denim?How do I best store my denim?How can I avoid crotch rips?

c/o Nudie Jeans

What is c/o Nudie Jeans?How do I join c/o Nudie Jeans?What are the terms of use for c/o Nudie Jeans?How do I end my membership?