FAQ

Why isn't my payment accepted?

I am placing an order to a non-EU country, does the price at checkout include customs, duties and/or taxes?

Can I purchase a gift card online?

How can I verify the authenticity of Nudie Jeans retailers?

Are your jeans sanforized?

Are your jeans vegan?

How can I avoid crotch rips?

How should I wash my black jeans?

When can I wash my jeans?

My jeans shrunk, what can I do?

What size should I get for my belt?

What is ounce/oz?

What is dry denim?

What is selvage?

I don't want to wash my jeans yet, what can I do to keep them fresh?

What is dry bleeding or dry crocking?

Do you repair jeans from other brands?

Do you repair all Nudie Jeans no matter where they're bought?

Can I leave more than one pair at a time for repair?

Can you help me re-dye my black jeans?

Do you repair broken zippers?

Do the jeans needs to be washed before handing them in?

Can I get my Nudie Jeans hemmed for free?

What happens to my old jeans that are handed in to the Repair Shops?

What's the waiting time for repairs?

Where can I get my jeans repaired?

Can I send in my jeans for repair?

Do you offer free repairs?

Can I use a PO box for my delivery?

I entered the incorrect shipping address, how do I change it?

How long will it take for my order to arrive?

My tracking number is not working?

Can I return or exchange a Nudie Jeans item I purchased at another retailer?

Can I send back an order using a different courier?

The return period is over, can I still return it?

I have a complaint, what can I do?

How long will it take before I receive a refund?

How do I return my order?

Can I exchange for another size?

Do your products contain nickel?

I can't find my previous jeans fit in your current selection?

Where do your buttons, rivets, thread and other materials come from?

Will you be getting more stock?

What leather do you use?

Can I send in an old pair of Nudie Jeans to be recycled?

When did you start your Reuse program?

Can I trade in an old pair of jeans and get a discount on a new pair?

How do I end my membership?

What is c/o Nudie Jeans?

What is Nudie Jeans’s policy on confidentiality?

What are the terms of use for c/o Nudie Jeans?